We do not accept returns from our buyers. All items shipped out are considered sold and if the buyer changes his mind or dislikes the item (or its quality), then it depends on your own store policy whether to accept returns from them or not. This is between you and your buyer only. Please do not use our warehouse address as the return .
We only entertain the requests for replacement, return or refund in case of damaged, defective and wrong product only if the request is raised with appropriate proof within 10 calendar days of receiving the product. in other words, we SHALL NOT entertain any requests for replacement, return or refund after 10 calendar days from the date of delivery of the product..
Although we do not accept returns, but we will refund you 100%, which you will received immediately if your buyer can provide enough proof for the following situations:
- Damaged upon receipt.
- Defective item.
- Shipped wrong item, wrong color, or wrong size, etc.
- Lost or very late delivery (exceeding 20 days).
- Order cancellation within 24 hours of order placement.
- Shipped wrong quantity.
- Missing item in order. Please note that sometimes we may split an order into multiple packages and we need to verify that all packages are delivered before concluding that an item is missing.
The courier’s tracking information is our only proof that a package is delivered or not. We will refund you 100% if it indicates failure of delivery or RTO. On the other hand, we will not refund you at all if it indicates successful delivery, even if your buyer says that he has not received it..
We process refund by crediting to your QNU E-Wallet.
If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (seven) days of the order confirmation, or before it is shipped, whichever is earlier.
So once the order is shipped, we will deny the cancellation and proceed with shipping and refund is denied.
A cancellation fee of 3% will be applied on the amount paid by you while processing the refund. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
You may downgrade to the free “Starter Plan” at any time and we will not charge you subsequently. We do not provide partial refund for unused portion of the Monthly Plan. The balance in your E-Wallet can be returned to you after settlement of all orders..